A small selection of our customer feedback
Mrs M of Trowbridge wrote...
"I would just like to say thank you to all the staff at Islington for your courtesy & helpfulness in arranging the delivery of my new car. Being a customer for over 23 years it is good to know that I can still rely on the expertise & support of all the staff to keep me motoring for the years to come"
Mr L of Bath wrote...
"Thanks for doing a great job on the car I picked up Saturday, it goes like a dream.
The salesman did an excellent professional job throughout; it was nice to deal with such an efficient salesman"
Mr B of Melksham wrote...
"I recently brought my car from your dealership and felt that I must write to comment on the buying experience.
The car was prepared to an exceptionally high standard and the salesman must be congratulated on providing a first class service.
The hand over went very smoothly with a very comprehensive guide to the car, all in all buying a car from your dealership was a surprisingly pleasurable experience and one that I hope to repeat in future years"
Mr K of Semington wrote...
"Negotiating the purchase & part exchange was a pleasure & the car was well presented on delivery. It has well exceeded our expectations, it was a pleasure dealing with you"
Mr of Timsbury, Bath wrote...
"I would like to thank you for the deal you gave me on my Citroen, I was happy to take up the offer because I knew that no one else would be able to beat it. Once again thank you for the deal, I look forward to taking delivery"
Mr W of Telford wrote...
I would like to compliment yourself in the way you have dealt with me during the sales process. I feel that you have been very helpful and attentive in the way you have communicated with me which has made the experience very positive. (I don`t usually enjoy the process of buying a car!!)
Just a quick note to let you know that the car was delivered on time this morning and was in fabulous condition.
Mr G of Dublin Wrote...
Thanks again for all your help. We were really impressed by the level of
service you and the garage provided and I would have no hesitation in
recommending you to anyone here in Ireland.
The car is great and both of us enjoyed the drive up to Chester and across
to Holyhead.
Mr M of Trowbridge Wrote....
Thank you so much for all your help in providing me the new C1. I have to say it is a pleasant little car to nip around in.
I also would like to thank you and Islington Motors staff, for the pleasant way that you are greeted at the dealership, and as a customer, the way in which the company as a whole comes across is good.
The premises are always kept up to a high standard and all the cars I have bought from you are handed over in immaculate condition. The showroom is always well stocked and immaculate.
So thank you once again.
Miss L of Trowbridge wrote....
I thought I would just drop you a quick email as I received some excellent customer service recently from one of your team.
(Thought it would make a nice change from people moaning too!!)
I bought my car in as it had been making strange noises! It was diagnosed as being the water pump and I was advised not to drive it.
Unfortunately, my mother was in hospital and this left me with no transport to visit her that evening.
A lady called Trudy who checked my car in called me with the news.
She really put herself out to try and find me a replacement vehicle. All your courtesy cars were out so she spoke to the head mechanic there and came back to see what could be done re my vehicle.
She was great - most people would just say there was no courtesy car available, put the phone down and move on. Trudy cared enough to go the extra mile, create herself more work and investigated other options for me. I was pleasantly surprised when I received a further call from her. She certainly exceeded my expectations.
Thankfully I had managed to arrange a car through work and she seemed genuinely relieved for me.
It`s nice to deal with someone who not only listens but actually hears what the customer has said!
Please pass on my thanks to her.
